All bills are due and payable by due date set forth on each bill. If payment is not received 10 days after the due date, a 5% penalty will be added. A delinquent notice is sent out with a final due date and shut off date. Any accounts not paid by the final due date are subject to a Non-Payment Fee of $25.00 and disconnection of services.
Options for payment:
You may pay your bill in person at our 300 E Main St. office during normal business hours, or for your convenience we have a 24 hour deposit box located at the drive thru window. Please do not put cash in our deposit box. Mt. Sterling Water & Sewer System is not responsible for any cash in the deposit box.
You may mail your payment and remittance slip to: Mt. Sterling Water & Sewer System, PO Box 392, Mt. Sterling, KY 40353. You should place payment in the mail in a timely manner so that Mt. Sterling Water & Sewer receives payment by due dates. Mt. Sterling Water & Sewer System is not responsible for mail delivery time.
For your convenience, you may also pay your bill online. There is a step by step instruction sheet to assist with setting up your account at the office or online. Paying online allows you to review account balances and pay 24 hours a day 7 days a week from anywhere that you have internet access.
You may set your account up on Automated Clearing House (ACH). If you choose to do so, your current balance is automatically withdrawn from your bank account. If interested in this option you may enroll by completing a form in our office.
You may make payment by calling the office at (859) 498-0166 Monday thru Friday from 8:00 a.m. to 4:30 p.m. We accept VISA, Mastercard, or Discover.
If your payment has not been received or you have not made arrangements with the office by the final due date on the delinquent notice, water service may be disconnected. Water service will be restored upon payment of the delinquent bill and a $25.00 Non-Payment Fee.
If your service has been disconnected and payment is made after regular business hours, your service will be restored the next business day. If our servicemen are called out after hours to restore service a $50 after hours fee will be charged.
Any customer who cannot pay their bill by the due date on the delinquent notice must come in to our office to set up arrangements, which are satisfactory with both the customer and Mt. Sterling Water & Sewer System. Once the arrangements are made a form MUST be signed to extend the payment date. Payment extensions can be done a maximum of 6 times in a fiscal year (July 1 – June 30). A copy of this extension is given to the customer for their records. Once the date on the extension has past and payment has not been received, service is subject to disconnection and a $25 Non-Payment Fee.
Voluntary disconnect of services:
To disconnect services, you must contact our office with the following information: Name, current address, phone number, date you wish to disconnect services and a forwarding address. You must be able to verify that you are the account holder before disconnection is approved. Any security deposit you may have will be applied to your final billing. Deposit balance will be applied to your current account if applicable. Deposit balances will be mailed to your forwarding address in 60 days.
For any service to be established you will need to visit our office. You will need to complete an order for service card and pay the applicable security deposits. Any previous unpaid balances will also need to be paid before service can be established. You are required to provide us identification, preferably your driver’s license. If renting, a copy of your lease or Rental Property Verification Form from landlord will be required.
Residential Water Deposit - $175.00 ($150.00 is refundable; $25.00 is a connection fee and is non-refundable)
The deposit will earn interest and is refundable by request after 5 years. At the time of the request, the customer's payment history will be reviewed. If the customer has had less than 5 penalties during this period or at the discretion of management, the deposit may be refunded.
Current rates for services may be viewed here or a written copy will be provided upon request at our office.
Terms and conditions may change without prior notice.
1. You should run your water until it is clear of any sediment or air for any interruption in service.
2. It is important that you boil your water at a rolling boil for 2-3 minutes before using the water for drinking. Other uses of the water can occur without boiling the water.
3. To create supply of water for cooking, drinking and teeth brushing you should boil the water for 3 minutes. Then cool the water and place in clean containers for use or refrigerate.
4. For cleaning, hot soapy water can be used for dishwashing and general cleaning without boiling the water. As a precaution you can add one tablespoon of unscented bleach per gallon of water.
5. Laundry water does not need to be treated.
6. Unless otherwise instructed, water for showering does not need to be treated.
7. If a boil water advisory is issued for your area of service the announcement will be released to the public by the following media outlets:
Mt. Sterling Water & Sewer System will be collecting water samples in the area of the break to ensure no bacteria are present within our water system.
The results of this testing should be completed within 24 hours after the samples are collected. Once all samples are clear, the state will be notified and they will lift boil water advisory.
Please check back with one of the media sources, mentioned above, to see if the boil water advisory has been lifted.
After service is restored, it could take an hour or two before the boil water advisory is issued. You may experience some “knocking” in the pipes when water service is restored. This is due to the air that has entered the pipes and is no cause for alarm. Also, the water may appear cloudy. This too is caused by air in the pipes. What you see are actually many tiny air bubbles. This discoloration should clear up after water runs for a few minutes.
If you have any questions you may call the office during normal business hours at 859-498-0166. After hours, please call the Water Treatment Plant at 859-498-5371.
The safety and satisfaction of our customers shall always be Mt. Sterling Water & Sewer System’s top priority.