BEGINNING JULY 1, 2021
All bills will be mailed out on the 1st of every month and will be due by the 15th of every month.
This gives our customers 15 days in which to pay their bills. Auto pay customers pay date will be the 15th of each month.
Please call us with any questions and we will be happy to help you.
Paying Your Bill:
All bills are due and payable by due date set forth on each bill. If payment is not received on or before the 15th, a 10% penalty will be added. A delinquent notice will be sent out with a final due date and shut off date. Please note the final due date on the delinquent notice as it is not the same every month. Any accounts not paid by the final due date are subject to a Non-Payment Fee of $35.00 and disconnection of services.
Options for payment:
You may pay your bill in person at our 300 E Main St. office during normal business hours, or for your convenience we have a 24 hour deposit box located at the drive thru window. Please do not put cash in our deposit box. Mt. Sterling Water & Sewer System is not responsible for any cash in the deposit box.
You may mail your payment and remittance slip to: Mt. Sterling Water & Sewer System, PO Box 392, Mt. Sterling, KY 40353. You should place payment in the mail in a timely manner so that Mt. Sterling Water & Sewer receives payment by due date. Mt. Sterling Water & Sewer System is not responsible for mail delivery time.
For your convenience, you may also pay your bill online. There is a step by step instruction sheet to assist with setting up your account at the office or online. Paying online allows you to review account balances and pay 24 hours a day 7 days a week from anywhere that you have internet access. Please do not use DOXO.com. We are NOT affiliated with this company and using it may result in late fees and/or disconnection of service. See more information on the Forms tab.
You may set your account up on Automated Clearing House (ACH). If you choose to do so, your current balance is automatically withdrawn from your bank account. If interested in this option you may enroll by completing a form in our office.
You may make payment by calling the office at (859) 498-0166 Monday thru Friday from 8:00 a.m. to 4:30 p.m. We accept VISA, Mastercard, or Discover.
Reinstating Service:
If your payment has not been received or you have not made arrangements with the office by the final due date on the delinquent notice, water service may be disconnected. Water service will be restored upon payment of the delinquent bill and a $35.00 Non-Payment Fee.
If your service has been disconnected and payment is made after regular business hours, your service will be restored the next business day.
Payment Extension:
Customers requiring additional time to make monthly payments may request a payment extension anytime during regular business hours prior to the established disconnection date pertaining to the month in question. The number of extensions allowed within 1 calendar year is limited to 1 per quarter totaling 4 per calendar year. Quarter is defined as:
Quarter 1 (January- March)
Quarter 2 (April- June)
Quarter 3 (July-September)
Quarter 4 (October-December)
Payment extensions must be approved in writing including the customer of records signature and date in which payment is expected. Extensions will be available for customers once the current months bill is past due (Proceeding the 15th of the month). The maximum time frame payment extensions can be extended is until the 5th of the month following the current billing period. Extensions up to this length of time are acceptable provided extenuating circumstances do not exist limiting the period the bill in question can be extended. Determination as to what is considered an extenuating circumstance is at the sole discretion of Mt. Sterling Water and Sewer. Should payment not be received by the agreed upon due date, outlined in the payment extension, water service for the address in question will then be disconnected. Services provided by MSWS will only be restored upon full payment of the delinquent bill, plus a $35.00 non-payment fee.
Any Customer that is subject to disconnection due to not paying by their extension date will not be eligible to sign another payment agreement or extension until 6 months after their last disconnection of service date. This will be enforced after 2 non-payments of your extension by the date in which the original extension was signed. This will be noted in the customer’s account with the date that the customer may resume use of payment extensions
Customer Information:
Establish Services:
For any service to be established you will need to visit our office. You will need to provide current information, sign an order for service document and pay the applicable security deposits. Any previous unpaid balances will also need to be paid before service can be established. You are required to provide us identification, preferably your driver’s license. If renting, a copy of your lease or Rental Property Verification Form from landlord will be required.
Security Deposit:
Residential Water Deposit - $190.00 ($150.00 is refundable; $40.00 is a connection fee and is non-refundable)
The deposit will earn interest and can be applied to your account by request after 5 years. At the time of the request, the customer's payment history will be reviewed. If the customer has had less than 5 penalties during this period or at the discretion of management, the deposit may be applied.
Voluntary disconnect of services:
To disconnect services, you must contact our office with the following information: Name, current address, phone number, date you wish to disconnect services and a forwarding address. You must be able to verify that you are the account holder before disconnection is approved. Any deposit you may have will be applied to your current account final billing if applicable. Deposit balances remaining will be mailed to your forwarding address within 60 days.
Rates:
Current rates for services may be viewed on this website or a written copy will be provided upon request at our office.
Terms and conditions may change without prior notice.
Cold Weather Tips for Homeowners
With cold weather approaching, Mt. Sterling Water and Sewer suggests that you consider winterizing your home in an effort to minimize frozen water pipes. The following are suggestions that will hopefully help you to avoid the inconvenience and the expense associated with a disruption of this nature this winter season:
Close all foundation vents.
Insulate or wrap heat tape around any exposed water pipes.
Open cabinets doors below fixtures to allow heat from inside the home to more efficiently warm these areas.
When the temperature dips below 25 degrees, or when temperatures are below freezing for an extended period of time, you may want to consider letting a stream of water run at the fixture furthest away from where water enters your home, and/or any fixture located on an outside wall should they be a concern. The stream of water should be a continuous steady stream from the cold water side of the faucet, roughly 1/8" in diameter.
When frozen pipes do occur, do not open the water meter box outside your home, as this could compound the problem. Instead, call our office at (859) 498-0166 and a serviceman will be dispatched to see if a frozen meter is a problem. Our crews, once the meter is accessed, will add heat to the water meter box when temperatures are below a predetermined set point, before the lid is secured to minimize freezing at this point.
Should you experience frozen water pipes do not attempt to thaw them using an open flame in a confined space. This is to avoid a possible fire hazard or serious injury as a result of oxygen depletion connected with the open flame. Instead contact a plumber for assistance.
Protect and conserve our water supply. Make it your business too!
